Returns & Exchanges
All sales are final. Due to the handmade nature of our products, we do not accept returns, exchanges, cancellations, or refunds.

Order Issues
Customers have 10 days from delivery to inspect their order. If there is a production issue or incorrect item received, please contact us within that timeframe so we can review and resolve the issue.

Shipping Information
Please ensure all information entered at checkout is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Product Care
We are not responsible for any damage that occurs after items have been used.

Please Note for Cups and Snack boxes: Hand wash only; avoid scrubbing the design; not dishwasher or microwave safe; keep away from heat

Our Promise
We are committed to providing the best customer service possible and truly appreciate your support of our small business

Messaging and Data

In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/dfhibc-tz/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/dfhibc-tz/privacy_policy).